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條款與細則

圖片只供參考。 
Images are for reference only. 

致敏原 - 我們的廚房亦同時有處理木本堅果、蛋及含有麩質的穀類。若您有過敏症、過敏反應或飲食限制和要求,請在下單之前與我們聯絡。
Allergens – We prepare food in a common kitchen where nuts, eggs and gluten are also handled. If you have allergies, allergic reactions or dietary restrictions and requirements, please contact us before placing an order.


那些食物是如何包裝的?
我們主要使用環保餐具及包裝,可以自然降解。Mum提提您:即日享用最能感受到便當的美味。
How Is The Food Packaged?
We mainly use environmentally friendly cutlery and packaging, which are biodegradable.  Mum says: Make the most of your MUM experience by enjoying your bento within the same day.

要完成訂單,請在點擊「結帳」後按照螢幕上的說明操作。您可能需要向我們提供更多詳細資料才能完成您的訂單。您必須先查看並確認您提供的所有資料(包括金額、收貨詳細資料、個人詳細資料、付款資料和優惠碼(如適用))真實、準確、完整,然後才能點擊「提交訂單」。若您收到一封附有您的訂單收據的確認電子郵件,即表示您已成功下單。
To complete an order, please follow the onscreen instructions after clicking ‘Checkout’. You may be required to provide additional details for us to complete your order. You are required to review and confirm that all the information you provide, including the amounts, delivery details, personal details, payment information, and voucher codes (if applicable) is true, accurate and complete before you click “Place Order”. An order is successfully placed when you receive an email confirmation containing your order receipt from us.


每筆訂單均需收取送貨費,除非另有說明。
Delivery fees are chargeable on every order unless stated otherwise.

結算前會顯示價格明細和其他費用。若您下單,即表示您同意所有金額、其他費用以及最終顯示的「總計」 金額。
A breakdown of the prices and additional charges are displayed before Checkout. When you place an order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.
我們有權隨時全權酌情提供其他付款方式和/或刪除現有付款方式。若您選擇使用線上付款方式付款,則付款應由我們的第三方支付服務提供者處理。在您同意的情況下,我們的第三方支付服務提供者會保存您的信用卡/付款資料,以備將來使用。我們不會保存您的信用卡或付款資料。
We reserve the right to offer additional payment methods and/or remove existing payment methods at anytime in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. We do not store your credit card or payment information.
所有訂單一經確認,均不可取消或更改,已繳款項恕不退還。
Order cannot be cancelled or changed once received. No payment will be refunded.
顧客需在確認訂單所列明的到達時間於送貨地點領取食品,否則司機將有權送還食品於本公司。我們不會就此作出任何改期、重新製作到會食品或退款。
Please pick up the food at the delivery location within the arrival time specified in the confirmation order. Otherwise we may return the food to the restaurant. And will not make any rescheduling, re-production of the food or refund.
如遇上黑色暴雨或八號或以上颱風,訂單將自動延期。我們會與您聯繫以作出新的訂單安排。
In case of black rainstorm or typhoon No.8 or above, order will automotically be postponed. We will contact you to make a new order arrangement.
若由於個人原因造成自取出現不合理的延誤,您將承擔任何商品損壞或損失、商品品質下降或商品狀態變化(例如:適用溫度發生變化)的風險。在這種情況下,您無權要求換貨或退貨。您全權負責在自取時檢查商品/訂單,並應在離開處所之前向我們報告任何問題和/或缺陷。
In the event of unreasonable delays in pick-up attributable to you, you bear the risk of any damage or loss of goods or any deterioration in quality or change in condition of the goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the goods. You alone are responsible for inspecting the goods/order when you pick-up your order and shall report any issues and/or defects to the Vendor before leaving the Vendor’s premises.
收到訂單商品後,若您發現自己的訂單有問題(例如:訂單錯誤、商品缺失或有缺陷),請立即與我們聯絡。在某些情況下,我們可能會要求您拍照取證和/或提供其他資料,以妥善調查您的訂單問題。若我們確定您收到的訂單和/或商品的狀態或品質令人不滿意,我們會就您的整個或部分訂單作出賠償。
Upon receipt of your order, if you discover that there are issues with your order (e.g. wrong order, defective order, or missing items) please contact us immediately. In some cases, we may request for photographic proof and/or additional information to properly investigate the issue with your order. If we determine that the order and/or goods you received are not of satisfactory condition or quality, we will compensate you for your order or parts of your order.

若我們合理懷疑存在或發現與您的帳戶和/或訂單相關的欺詐行為或活動,我們有權全權酌情取消任何訂單和/或暫停、停用或終止您的帳戶。
We reserves the right to cancel any order and/or suspend, deactivate or terminate your account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your account and/or with your order.

如有任何爭議,Mum Veggie Cafe保留有關訂購安排、條款及細則之最終決定權。
Mum Veggie Cafe reserves the rights to make the final decision under all circumstances.
如有任何疑問,歡迎WhatsApp聯絡 97874950。
Please WhatsApp 97874950 for further enquiry.